ARC’s Learning Resource Center strives to help students through the fall semester
ARC has a program both on campus and online to help students with any of their technology needs
The Learning Resource Center at American River College is a place where students can receive help for any of their technology needs. The center is also distributing Chromebooks for students who need one in the fall semester of 2021. (Photo by Lorraine Barron)
The Learning Resource Center at American River College is a program to help students with all of their technology needs both on and off campus.
The LRC computer lab strives to help students who are looking for technical help with online learning, according to Scott Crow, ARC’s communication and public information officer.
“The LRC computer lab can help students install specific software programs needed to complete their course assignments,” Crow said in an email to the Current.
The Technology Center website has a help desk that students can access. Students can receive aid for any issues involving Canvas, eServices, counseling, and financial aid.
“They can also help with basic computer skills related to Canvas, eServices, Microsoft programs, Adobe programs and others,” Crow said.
The LRC also provides Chromebooks to students who are learning online and do not have a computer or other device to work on. Eligibility is required in order for students to check out a Chromebook.
“Students will need to have done the FAFSA (financial aid) and be Promise Eligible or [have] completed the CA Dream Act application (undocumented or DACA). They should also be enrolled in a minimum of six units,” Crow added.
If students have met all of the needed requirements, they can go to the LRC website in order to access a Chromebook for themselves according to Judy Miller, a clerk for the LRC.
“Students would receive notification that Chromebooks would be distributed,” Miller said in an email to the Current. “Then students would follow the instructions on the announcement to confirm that they want a Chromebook, and we contact the students once it gets processed.”
Crow says if students are having a hard time finding difficulty getting a good connection for their devices, the LRC also offers Wi-Fi and hotspots for students.
“If a student needs Wi-Fi, hotspot or a Chromebook for fall, they should check their eServices message center regularly to find the request form,” Crow said.
The LRC does have a building located on campus near Davies Hall, but student hours have been limited this fall. Most of their services are available online for students to access according to Miller.
Miller says students can get in contact with the LRC by sending an email from the LRC website or by calling the Tech Support Call Center.
Students can visit the LRC Computer Lab or call the ARC Tech Support Call Center at 916-484-8667 to get in contact with the LRC. For any additional information or questions about how to receive help from the department. visit ARC’s Student Learning Center website.
